|
They were all happy to sell me their own version and their own plans but I now own a completely unusable phone. Rip off - The service you are suppose to use with this phone is out of business. Then I checked with the major cell carriers and no one would/could service this phone.
he said that there was nothing more he could do as he no longer worked for wherify. I have spent hunderds of dollars for NOTHING. Bought this phone months ago off amazon. signed a one year contract. My emails to customer supports have never been answered. He called me back a couple times for info and finally said it was fixed (weeks later). By now, I had the rep's cell phone number (sounds like they outsource their customer service) so I called him again and again until I reached him.
Their customer support lines are fake---no one ever answers, voice mail full. That was months ago and still, I have never heard from them.
After a zillion attempts to reach customer support i finally reached someone who said he would fix the issue. He also said that Wherify would forgive my contract, refund the money I already paid for the service (several months worth by now)and refund my money for the phone purchase--since it had been months and I could no longer return the phone to the seller.
Activated it. However, he said that he talked to his supervisor and gave him my info.
I am having to dispute the charges to my credit card through my bank because they are still deducting money monthly. Could not get the locator service to work.
But it still did not work.
They do not answer emails at the toll-free number except that a recording is re-played: "This mailbox is full". Now that I do not use the phone and want to cancel the monthly credit card billing, Customer Service is NON-EXISTENT. Nothing wrong with their automatic billing, but once you are in, you can't get out. I bought a Wherify locater phone about 3 yrs. ago.
He was in fact, 2 blocks away from our house. And third, it is extremely difficult to speak to someone in person at Wherify customer service. This phone was a real disappointment. Second, the battery for the phone only held it's charge for a few hours (this is brand new out of the box). This has been a real waste of money. We bought it so that we could find our child in the case of an emergency. The day that we actually needed to find our child, the gps showed him in another town 5 miles from our house.
We were very disappointed as we never even got a chance to use the device. My son received a Wherifone from his grandparents. However, when we called to activate the phone all of the company's phone lines listed in the package literature and on their web site were not in service or disconnected.Sounds to me like they have gone belly up.
|
